Privacy Policy

Effective date: November 4, 2025
Contact: Info@videsso.com

1) Who we are

This Privacy Policy explains how Videsso collects, uses, shares, and protects your personal information when you visit our website, create an account, or make a purchase.

2) What we collect

We collect information you provide directly and data gathered automatically when you use our site.

Information you provide

  • Full name

  • Shipping & billing address

  • Email address

  • Phone number

  • Order details (items, size, preferences, notes)

  • Payment method details (processed securely by our payment partners—we do not store full card numbers)

  • Support messages (e.g., emails or chat with our team)

Information collected automatically

  • IP address & device identifiers

  • Browser type, operating system, and language

  • Pages viewed, clicks, referring/exit pages, and timestamps

  • Approximate location (derived from IP)

  • Cookies and similar technologies (see Section 7)

3) How we use your information

We use your information to deliver a safe, reliable, and personalized shopping experience:

  • Order processing & delivery (fulfillment, packaging, and tracked shipping)

  • Account creation & management

  • Customer service & returns

  • Fraud prevention, security, and abuse detection

  • Site performance, analytics, and product improvement

  • Personalized content & marketing (including email updates and social ads where permitted)

  • Legal compliance and record-keeping

Lawful bases (Canada): We handle personal information in line with applicable Canadian privacy laws (e.g., PIPEDA) and, where relevant, provincial equivalents. Typical bases include consent, fulfilling a contract (your order), and legitimate business interests (security, analytics, service improvement).

4) Sharing your information

We do not sell your personal information. We share it only with trusted third parties as needed to run our business:

  • Payment processors (secure payment & fraud checks)

  • Fulfillment & logistics partners (warehouses, packaging providers)

  • Carriers (e.g., national postal services and couriers for tracked delivery)

  • IT & security providers (hosting, email, anti-fraud tools)

  • Analytics & marketing tools (to understand usage and, where permitted, to show relevant content)

  • Professional advisors & legal authorities (where required by law)

All service providers are bound by contractual obligations to protect your data and use it only for the services we request.

5) International transfers

Some partners may process data outside Canada. Where that occurs, we take steps designed to ensure an equivalent level of protection (e.g., contractual safeguards). By using our services, you understand that your data may be processed in other jurisdictions with different privacy laws.

6) Retention

We keep personal information only as long as necessary for the purposes described above:

  • Orders & invoices: typically 7 years (tax/audit requirements)

  • Customer support correspondence: typically 2 years after resolution

  • Marketing records: until you unsubscribe or withdraw consent

  • Account data: while your account is active and for a reasonable period thereafter for security, dispute resolution, and legal compliance

When no longer needed, data is securely deleted or anonymized.

7) Cookies & similar technologies

We use cookies and similar tools to:

  • Enable core site features (cart, checkout, login)

  • Measure performance (analytics on visits and conversions)

  • Support personalization & marketing (show relevant products and content)

You can manage cookies via your browser settings. Disabling certain cookies may affect site functionality.

8) Your choices & rights

Subject to applicable law, you may:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Delete information (where applicable)

  • Withdraw consent (e.g., unsubscribe from marketing at any time)

  • Object to or restrict certain processing

  • Request a copy of your information in a portable format

To make a request, contact Info@videsso.com. We may ask for information to verify your identity before acting on your request.

9) Marketing preferences

  • Email marketing is based on consent. You can unsubscribe anytime via the link in our emails or by contacting Info@videsso.com.

  • If you disable marketing cookies, you may still see generic ads, but they won’t be tailored using our cookies.

10) Security

We use administrative, technical, and physical safeguards to protect your data, including encrypted transport (TLS), access controls, and partner due diligence. No method of transmission or storage is 100% secure, but we work continuously to enhance our protections.

11) Children

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact Info@videsso.com so we can delete it.

12) Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we’ll post the updated version here with a new Effective date. Please review it periodically.

13) How to contact us

Videsso
Email: Info@videsso.com